WARRANTY & RETURN

We pride ourselves on our product quality, implementing strict quality control checks. To provide you with additional peace of mind, we offer a comprehensive 30-Day Returns guarantee for each order. Buy with confidence and enjoy a great shopping experience!

Returnable Items

Items that can be returned, refunded, or exchanged within 30 days of receiving must meet the following criteria:

  1. Faulty items that are damaged, broken, or soiled upon arrival.
  2. Items received in the incorrect size or color.
  3. Unwashed, unworn, and unused items that did not meet your expectations within 30 days of receiving.

Non-Returnable Items

We will not accept returns in the following conditions:

  1. Items outside the 30-day warranty time frame.
  2. Washed, worn, used, or misused items.

Note: All returns must be authorized by our team via the Support Center. Returned items without a Return Merchandise Authorization (RMA) form will not be accepted.

Returns Process & Time Frame

Please carefully follow our returns process to minimize any delays:

  1. If your item is returnable (see above), please submit a ticket in our Support Center stating your:
    • Order number
    • Product name
    • Reason for return
  2. Our customer service team will respond to your request within 24 hours and provide you with a Return Merchandise Authorization (RMA) form along with our return address.
  3. Please return the item according to our instructions on the RMA form and send us return proof in the form of the tracking number and a valid return receipt.
  4. Once we have received the returned item(s), we will email you and arrange an exchange or a refund within 3 days.

Kindly allow between 3-6 business days for our after-sales team to process your request. After this, please note the refund times below:

  • For credit card refunds, please allow between 7-14 business days for the transaction to process.
  • For PayPal refunds, please allow up to 48 hours for the transaction to appear in your account.
  • For Wallet refunds (store credit), please allow 24 hours for your account to be updated.

Return Shipping Costs & Address

We aim to offer services that benefit all of our loyal customers. All of our worldwide customers can return items to our warehouse. Please always contact us prior to returning items by submitting a ticket to obtain an RMA form with the related address.

  1. All shipping fees are at the customer’s expense. This includes shipping fees for a return or exchange. Shipping fees are non-refundable.
  2. Please contact your local post office to confirm the actual return shipping fee. We recommend you use the cheapest registered airmail method available.

Thank you for choosing us! If you have any questions, please feel free to contact our Support Center.

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